Uber has hired HBS' Frances Frei as a top leadership and strategy exec to fix its management mess

    By: Clair Fuller on Jun 12, 2017

    Kara Swisher writes, "Uber has hired well-regarded management academic Frances Frei as its first SVP of leadership and strategy, in a high-profile bid to make a series of changes inside the troubled car-hailing company to turn around what many consider a broken organization.

    Frei will commute to San Francisco from Cambridge, Mass. — where she has worked at Harvard Business School and lives with her wife and children. Her charge is broad, with everything from training managers and top executives, to helping human resources head Liane Hornsey with recruiting and creating a zero-tolerance policy on sexual harassment, to turning CEO Travis Kalanick into the kind of executive that befits a company that is worth close to $70 billion and on a path to IPO.

    Frei, who is the author of 'Uncommon Service: How to Win by Putting Customers at the Core of Your Business,' has been consulting with Uber for several months already, and said she was enticed to come on full-time because of the major challenges the company faces.

    '[Uber] feels for me, given all the bad circumstances, as sanded, and that it is ready to have some education painted on it,' she said in an interview this morning, in what is an arguably unusual metaphor. 'My goal is to make this a world-class company that can be proud of itself in the end, rather than embarrassed.'"

    Released: June 12, 2017, 10:00 am
    Keywords: NAWL News

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